We're sorry to hear you'd like to close your GroKool account. If you're having trouble with the site, or if there's anything we can help you with before you close your account, please contact support@grokool.com.
If you’ve created an Activity on GroKool, or you have been added as a co-host to an Activity, the steps you need to take to close your account will vary depending on a few factors.
First, you will need to take the required steps as an Activity Host or Activity Co-Host outlined below, before following the steps in the Closing Your Account section.
If you’ve created or joined draft Activities on GroKool as a Host or Co-Host, you must delete each of the Activities you created or discontinue your participation in the Activities before closing your account.
If you have published any of your Activities, but don’t yet have any enrolled participants, unpublish the Activities first, then delete them in order to close your account.
After deleting all of your Activities and discontinuing your participation, you can send an email to support@grokool.com to permanently close your account with GroKool.
If you have created or joined any Activities that are published or have been published in the past, and Participants have enrolled in them, please email support@grokool.com for further instructions on how to close your account. Note that, per our user lifetime access feature, users who have enrolled in your Activities will continue to have access to them after you close your account.
If you have joined Activities as a Participant of an Activity, email to support@grokool.com to remove and discontinue your participation in the Activities and close your account.
Note: If there are any payments due to be paid by you or to you, we won’t be able to close your account until your last scheduled payments / payouts are processed by GroKool.