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Parent / Guardian Agreement

This Parent / Guardian Agreement was last updated October 31, 2019.


If you are a Parent / Guardian, this Parent / Guardian Agreement (the “Parent / Guardian Agreement”) contains the terms and conditions of Your participation as a Parent / Guardian via GroKool’s platform and services. This is a binding agreement between you and GroKool and our private-labeled customer that you or your ward may be part of, and is incorporated by reference into GroKool’s Agreement (“Agreement”).


Any version of this Parent / Guardian Agreement in a language other than English is provided for convenience and you understand and agree that the English language will control if there is any conflict.

1. Key Definitions

"Base Price" means the Activity price set by the Host.


"Base Currency" means the currency of the Base Price.


"Base Exchange Rate" means a system-wide rate used by GroKool for foreign currency conversion and does not include any fee or mark-up by GroKool. The rate is established using one or more third parties and is fixed periodically. Accordingly, the Base Exchange Rate may not be identical to the applicable market rate in effect at the specific time a foreign currency conversion is processed.


"Pricing and Promotions Policy" means the policy available in Pricing and Promotions Policy setting forth GroKool’s pricing and promotional policy and terms.


"Sale Price" means the actual sale price for the Activity or Item. When the Sale Currency is different from the Base Currency, GroKool will determine the Sale Price based on the applicable Base Exchange Rate.


"Sale Currency" means the currency of the sale. This is determined by the country of origin of the User purchasing the Activity or Item.



All other capitalized terms used and not otherwise defined herein shall have the meaning ascribed to them in GroKool’s Terms of Use.

2. Agreement

As a Parent / Guardian You are contracting directly with GroKool, Inc., a Delaware corporation in the United States of America and our private-labeled customer that you or your ward may be part of. Additionally, although We may utilize other GroKool subsidiaries to receive Your payments, Your contract remains between You and GroKool, Inc. and our private-labeled customer that you or your ward may be part of.

3. Your Relationship with Hosts

Parents / Guardians do not have a direct contractual relationship with Hosts. The only information You will receive about Hosts is what is provided to You through the platform and services (“User Related Data”). You understand and agree that You will indemnify GroKool, our private-labeled customer that you or your ward may be part of, for any issues arising out of Your use of any User Related Data.

4. Obligations

As a Parent / Guardian, You represent, warrant, and covenant that:


  1. You will visit www.GroKool.com and complete your and your ward’s User profile and if You choose to have your ward join paid Activities or purchase other Items, You will also need to agree again to the pricing terms which are presented to you during the paid Activity joining process or Item purchasing process;
  2. You and Your ward will be responsible for all of Your Submitted Content. You further agree that You or your ward own or have the necessary licenses, rights, consents, and permissions, and the authority to authorize GroKool our private-labeled customer that you or your ward may be part of, to reproduce, distribute, publicly perform (including by means of a digital audio transmission), publicly display, communicate to the public, promote, market and otherwise use and exploit any of Your Submitted Content on and through the platform and services in the manner contemplated by this Parent / Guardian Agreement;
  3. No Submitted Content shall infringe or misappropriate any intellectual property right of a third party;
  4. GroKool platform and services are provided for the purpose of facilitating networking and communications, learning and development, and activity management. Your ward shall not use the Site to inquire about, engage in or aid or assist anyone with any form of academic dishonesty (for example, completing assignments or projects, writing papers or essays, taking (or help take) quizzes or examinations on someone’s behalf, or completing work in violation of academic policies or other conduct policies of a school, university, academic institution or workplace;
  5. You and Your ward will not post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information;
  6. You and Your ward will not upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise) through the platform and services or to any User;
  7. You and Your ward will not use the platform and services for any business other than for networking and communications, learning and development, and activity management with other Users;
  8. You and Your ward will not engage in any activity that will require GroKool or our private-labeled customer that you or your ward may be part of, to obtain any licenses from or pay any royalties to any third party, including, by way of example and not limitation, the payment of royalties for the public performance of any musical works or sound recordings;
  9. You and Your ward will not copy, modify, distribute, reverse engineer, deface, tarnish, mutilate, hack, or interfere with Company Content and/or the platform and services or operations thereof, except as permitted in this Parent / Guardian Agreement;
  10. You and Your ward will not impersonate another person or gain unauthorized access to another person's Account;
  11. Your and Your ward’s use of the platform and services are subject to the approval of GroKool and our private-labeled customer that you or your ward may be part of, which We may grant or deny in Our sole discretion;
  12. You and Your ward will not introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the platform and services or operation thereof; scrape, spider, use a robot or other automated means of any kind to access the platform and services;
  13. You and Your ward will not interfere with or otherwise prevent other Users from participating in GroKool;
  14. You and Your ward will maintain accurate Account information;
  15. You and Your ward shall respond promptly to Users and ensure a quality of communication commensurate with the standards of services in general;
  16. You are over the age of 18 and also agreed to the Non-Host User Agreement and Host agreement (if your ward is a Host), as well as all other of Our terms and policies as shall be posted on Our platform and services from time to time, and will assume responsibility and liability for Your and Your ward’s performance and compliance hereunder.

5. License to GroKool

You hereby grant GroKool and our private-labeled customer that you or your ward may be part of, non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content through the platform and services, and sublicense it to Users for these purposes directly or through third parties. For more information on how we may use Submitted Content please visit Our Privacy Policy. Notwithstanding the foregoing, and subject to the Parent / Guardian, Non-Host User Agreement and Host Agreement (if your ward is a Host), if you are a Parent / Guardian, unless specifically stated otherwise, You have the right to remove all or any portion of Your and Your ward’s Submitted Content from the platform and services at any time. Removal of Your and Your ward’s Submitted Content will terminate the foregoing license and rights sixty (60) days after such removal as to new Users, provided, however, that any rights given to Users prior to that time will continue in accordance with the terms granted to such Users.


You hereby agree that We may record all or any part of any Activities or other communications (including voice chat communications) for quality control and delivering, marketing, promoting, demonstrating or operating the platform and services. You hereby grant GroKool permission to use Your and Your ward’s name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the platform and services, Activities, Company Content and Submitted Content and waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection therewith, to the extent permissible under applicable law.

6. Trust & Safety

By agreeing to this Parent / Guardian Agreement, You also agree to abide by the Trust & Safety policies and more specifically, the list of Restricted Topics. Please check both periodically as there will be minor changes made to the policies and restricted list from time to time. GroKool reserves the right to remove Activities, Items, and Users at its sole discretion, as described in Our Terms of Use.

7. Restricted Persons We Cannot Do Business With

You hereby warrant that You and Your ward are not Restricted Persons ("Restricted Person"). For purposes of the Parent / Guardian Agreement, You or Your ward is a Restricted Person if You, Your ward or any officer, director, or controlling shareholder of the entity on behalf of which You or Your ward are using the platform and services is (1) a national of or an entity existing under the laws of Cuba, Iran, Sudan, Syria, or any other country with which U.S. persons are prohibited from engaging in transactions, as may be determined from time to time by the U.S. Treasury Department; (2) designated as a Specially Designated National or institution of primary money laundering concern by the U.S. Treasury Department; (3) listed on the Denied Persons List or Entity List by the U.S. Commerce Department; (4) engaged in nuclear, missile, chemical, or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license; or (5) owned, controlled, or acting on behalf of a Restricted Person. If You or Your ward becomes a Restricted Person during the term of this Parent / Guardian Agreement, You shall notify GroKool within twenty-four (24) hours, and GroKool shall have the right to terminate any further obligations to You and Your ward, effective immediately and with no further liability to You or Your ward, but without prejudice to Your and Your Learner’s outstanding obligations to GroKool.


You agree that You and Your ward shall not utilize the platform and services to conduct or facilitate any transaction with any Restricted Person, except as may be expressly authorized in advance in writing by the U.S. Government. You and Your ward may not remove or export from the United States or allow the export or re-export of the platform and services, or any direct product thereof, including technical data, in violation of any

8. Payment

So that Company can receive payments in a timely manner, you must have a credit card or debit card or bank account in good standing and keep GroKool apprised as to the correct number, name, address, and CVV code associated with your credit card account or debit card or bank account. Payment will be processed immediately once You or Your ward joins a paid Activity or pays for an Item by GroKool’s payment receiving partner, Stripe. 


As a Parent / Guardian, you are responsible for determining whether you are eligible to pay a US company.

9. Refunds

As a Parent / Guardian, you acknowledge and agree that you have the right to receive a refund, as set forth in section 10 of GroKool’s Terms of Use. In the event that you request a refund for an Activity or Item after GroKool has sent a Host payment for that Activity, GroKool reserves the right to process the refund after being able to recover the payment amount from the Host.

10. Taxes

You understand and agree that GroKool reserves the right to collect sales tax on the purchase of Your and Your ward’s Activities, and the following applies:

1. European Union

In the event that the purchase or delivery of an Activity, Item, or any Submitted Content to you in the European Union is subject to any value added tax ("VAT"), under applicable law, GroKool will collect and remit the VAT to the competent tax authorities for sales of such Activities, Items or Submitted Content to Users in the European Union. GroKool may at its Own discretion increase the Sale Price where GroKool is of the view that VAT may be due and GroKool will have a liability to account for such. 

2. All Other Countries

For purchase of any Activities, Items or Submitted Content in countries other than the European Union, South Korea and Japan (please research for more information on taxes in South Korea and Japan), Hosts are responsible for following the requirements of the appropriate taxing authority related to sales tax on their Activities (which may be different to the tax authority in Your own location). GroKool does not provide tax advice to hosts for this and they are advised to consult with their own tax advisor.

11. Deletion of Your Account

If You wish to delete Your and Your ward’s Account, You may do so by following the steps provided in the How to Close your Account page. We will use commercially reasonable efforts to receive any remaining scheduled payments due and owing from You and Your ward prior to deleting Your Account. You hereby understand and agree that if You or Your ward have previously enrolled in Activities or purchased Items, after Your and Your ward’s Account has been deleted Your and Your ward’s name and such Activities and Items will remain accessible to Users who enrolled in Your Activities or Items. Should You require any assistance or encounter any difficulty in deleting Your Parent / Guardian and ward Accounts You may also contact Us via email at support@GroKool.com, and We will make commercially reasonable efforts to respond to Your request within 24 hours.

12. Modifications to These Non-Host User Agreement

From time to time, We may update this Parent / Guardian Agreement to clarify our practices or to reflect new or different practices, such as when We add new features, and GroKool reserves the right to modify and/or make changes to this Parent / Guardian Agreement at any time. If We make any material change We will notify You using prominent means such as by email notice sent to the email address specified in Your Account or by posting a notice on Our platform and services. Other modifications will become effective on the day they are posted unless stated otherwise. If You and Your ward continue to use the platform and services, after the effective date of any change, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the Parent / Guardian Agreement as changed. The revised Parent / Guardian Agreement supersedes all previous Parent / Guardian Agreements.


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