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Trust and Safety at GroKool

Every day, thousands of minutes of life-changing content are consumed through GroKool. This is made possible by users who are passionate about networking, discussions and pursuing activities through the exchange of information. GroKool is founded on core values centered around this exchange of information. We are committed to empowering highly motivated everyday users to create an amazing community experience.

It is up to all of us here at GroKool to live these values. When we live these values, we continue to create a thriving, sustainable community engagement platform and service where anyone can truly belong and benefit from each other.

WHO FORMS OUR COMMUNITY?

Users – Our Members come to GroKool to have an engaging community experience where they have access to a huge variety of users and activities. 


Admins– Our Admins are an inspiring bunch who manage and monitor the system to ensure purposeful user roles and intended use of the system. 

WHat are the Ground Rules?

1) Don’t spam

Users come to GroKool to have a safe and engaging community experience. Once you’re on the GroKool platform, don’t try to sell other products or spam each other with requests and offers.

2) Don’t game the system


  • Don’t direct users away from the GroKool platform, push the envelope on what is and is not allowed, or search for loopholes in policies. We want our community of Users to grow, as does our Customer organization. When you game the system, the whole community loses out on having a common pool of engaged Users.
  • Don’t harass Users, ask for discounts or invitations, or offer reviews in exchange for things. The community relies on a healthy interaction between all Users.


3) Keep it professional


Our Users actively collaborate and communicate with each other and have healthy and vibrant discussions through various Activities. We ask that, in connection with those relationships, you are respectful, honest, and considerate with other Users and GroKool staff. Be a positive member of the GroKool community. Never ask for personal information, or post unoriginal content as your own.


4) If you see something, say something


If anything you see or experience ever seems like a violation, or you are unsure about a policy, just let us know by emailing support@GroKool.com. Someone on our team will review every report, answer your questions, and determine whether there has been a violation of our policies.

We’re here to help you understand our policies and be successful on GroKool.


support@grokool.com 

+1 (888) 299-3599  

Copyright © 2021, GroKool, Inc.  

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